Mizpah FAQ

Do you have questions about Mizpah? Look here first. If you cannot find what you want, please feel free to contact Mizpah.

Click on the category title to expand the list of relevant FAQs.

Yes.

Mizpah Spa Gift Certificates may be purchased online or at the spa itself.

Gift Certificates may nominate a specific amount of credit (in AUD) for the recipient, or one or more individual or packaged spa treatments, or any mixture of these.

The following conditions apply. Gift Certificates:

  • Are transferable
  • Are valid for use for six months from the date of purchase
  • Can be used only to obtain the services listed on the certificate or, if a credit amount is specified on the certificate, to pay for services up to the amount specified
  • Are not redeemable for cash, and if the credit amount of a gift certificate is greater than the price of the services obtained with it, no change will be given
  • Are not refundable after purchase.

Purchasing Gift Certificates Online

When you purchase Gift Certificates online, Mizpah Spa can, if you want, send them directly to the intended recipient. Simply put that person's details into the Order comments section of the checkout page. Be sure to put your own details into the Billing information section. You may also include a message for the recipient in the Order comments section and Mizpah Spa will include that message in the letter it sends. Postage is free!

Yes.

Membership of the Mizpah Spa Loyalty Programme offers you the following benefits:

  • Special offers reserved only for loyal clients, as notified from time-to-time
  • 10% discount on the normal price of Mizpah Spa products and services
  • 5% discount on the normal price of Thann products
  • Personal Mizpah Spa Loyalty Card.

You are eligible for membership of the Mizpah Spa Loyalty Programme after accumulating at least six hours of treatment with Mizpah Spa within a period of three consecutive calendar months. Membership is subject to the following conditions:

  • Granted at the sole discretion of Mizpah Spa
  • Valid for one year from date of granting
  • Not transferable
  • Services obtained by the use of Gift Certificates do not count towards eligibility for membership
  • Discounts offered do not apply to the purchase of Gift Certificates
  • Discounts offered do not apply to already discounted items
  • Membership may be cancelled at any time, at the sole discretion of Mizpah Spa.

Your membership will be renewed when it expires only if you meet the eligibility requirements and conditions for membership, as detailed above, at the time of expiry.

Subject to Change

We regularly evaluate our programmes to encourage and reward loyal clients. Consequently, these benefits and conditions may change at any time without notice. This website is the only authoritative source of such information at all times. We will notify existing members of our Loyalty Programme whenever we make any significant changes to the programme.

We value your loyalty very much and thank you sincerely for your continuing relationship with us.

Mizpah Spa is located on Bribie Island, 80 km north of Brisbane.

Bribie Island is a sub-tropical sand island. The majority of the island is either State Forest or National Park. Tourism Bribie has useful information about Bribie as well as many suggestions for activities on the island.

If you are new to the area, perhaps from inter-state or overseas, consider visiting Bribie Island in conjunction with a visit to Brisbane.

Thann is a Thai company that produces pure, all-natural beauty and body care products. Creams, oils, lotions, soaps and other superb products – all are luxurious and created with care for your body and the environment at the same time.

Mizpah Spa proudly uses and recommends Thann products and can supply all your Thann needs. Simply place your order with us by telephone or, preferably, by contacting us on our website and we will arrange for your products to be available for collection at Mizpah Spa within three working days, subject to available stocks. If you live closer to Bribie Island than Brisbane, save yourself some travel! If you want us to post your products to you, just let us know when you place your order and we will tell you the total cost, including postage and packing.

Not sure what Thann offers or just want to try something new? Take a look at the Thann website and experience Thann today!

Loyalty Programme

Mizpah Spa has a Loyalty Programme for regular clients. The programme offers discounts on products and services at Mizpah Spa. See the FAQ entry on the Loyalty Programme for full details.

Concessions

Mizpah Spa offers concessions to holders of the following cards:

  • Senior
  • Full-time Student
  • Government concession cards, such as Health Care Card.

The concession entitles holders of these cards to a 10% discount on the normal price of spa products and services.

Referrals

Mizpah Spa values your opinion. If you recommend Mizpah Spa services to someone who has not previously visited the spa, and if that person comes to Mizpah Spa and purchases a treatment of one hour or longer, you will receive a 10% discount on the normal price of any spa treatment of any duration on your next visit, and the person you refer will receive a 10% discount on the normal price of any spa treatment of one hour or longer on their first visit to Mizpah Spa.

Persons referred to Mizpah Spa need to quote the name of the person referring them when booking their treatment.

Bulk Credit

We also offer a discount when purchasing bulk credit for spa products and services in advance. By paying in advance, you receive a 10% discount on the normal price of your purchases. The minimum bulk credit purchase is $500. Here are the benefits to you:

  • For $500 credit, pay $450, save $50
  • For $600 credit, pay $540, save $60
  • For $700 credit, pay $630, save $70
  • For $800 credit, pay $720, save $80
  • For $900 credit, pay $810, save $90
  • For $1000 credit, pay $900, save $100.

For every purchase of bulk credit, the purchaser will automatically be enrolled in the Mizpah Spa Loyalty Programme.

The following conditions apply to the purchase of bulk credit:

  • Credit expires one year after the date of purchase
  • Credit may be used to purchase Mizpah Spa products and services only
  • Credit may be used to pay for treatments for family and friends, provided the purchaser also receives a treatment on the same day as the family member or friend
  • If the credit balance is not sufficient to pay for a particular treatment, the balance shall be paid for by normal purchasing practices
  • Credit is not refundable
  • Additional discounts through the Loyalty Programme do not apply to purchases made with bulk credit.

Subject to Change

We regularly evaluate our programmes to encourage and reward loyal clients. Consequently, these benefits and conditions may change at any time without notice. This website is the only authoritative source of such information at all times.

We value your loyalty very much and thank you sincerely for your continuing relationship with us.

Mizpah offers flexible payment options for products and services.

Anywhere in the world

No matter where you are in the world, you may pay Mizpah as follows:

  • Credit cards:
    • Mastercard and Visa “normal” cards, and debit cards – 2% surcharge.
    • American Express, JCB, and Mastercard and Visa “Platinum” and “Diamond” cards – 3% surcharge.
    • We do not accept Diners Club.
    • We accept cards via EFTPOS at Mizpah Spa.
  • Direct bank deposit (in Australian dollars)
  • PayPal (details will be provided at time of payment)

Direct Bank Deposit Details

Account Name: Mizpah International Pty Ltd
Account Number: 123832016
BSB: 184-446
SWIFT: MACQAU2SXXX
Bank: Macquarie Bank
Branch: Brisbane
Currency: Australian Dollars only

In Australia

In addition to all options available internationally listed above, in Australia you may also pay by BPay and bank cheque in Australian Dollars (AUD) only.

BPay Details

Biller code: 20206
Reference: 123832016

Details for Bank Cheques

Please make cheques in AUD payable to Mizpah International Pty Ltd and send them to:

Mizpah International Pty Ltd
3 Oleander Drive
Bonagree
QLD
Australia 4507

Personal Cheques

We accept personal cheques in Australian dollars for products and services on order, subject to the conditions of payment below. We do not accept personal cheques for immediate provision of products or services at time of sale.

Conditions of Payment

For all payment methods, we will initiate production of an order (after receiving any non-refundable deposit required) or deliver an order (after payment of balance due) only after the payment is confirmed in our bank account.

When your deposit is confirmed, we will start production of your product. When your product is ready, we will deliver your product to you only after payment of balance due is confirmed in our bank account. If you cannot pay the balance due, we will retain your non-refundable deposit and your order will be cancelled without delivery of any product to you.

When purchasing online from Mizpah, the Shopping Cart provides an Order Comment section. The information entered in this section goes to Mizpah only. It does not go to the company providing shipping services. Consequently, adding comments such as "Please leave behind the box near the front door", which are intended as delivery instructions for shipments of physical products, will not be known by the shipping company and hence cannot be honoured.

Mizpah Spa

If the order is for a Mizpah Spa Gift Certificate, Thai Therapeutic Herbal Ointments or Thann products, and the items have not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled.

Mizpah Silk

If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled.

General

Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation.

Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.

To order silk from Mizpah Silk, follow these simple steps:

  1. If you have a Mizpah account, login to your account to place your order
  2. Look at the types of silk available
  3. Choose the type of silk you want (single colour or two colours shot)
  4. Look at the colours available
  5. Choose:
    • Fabric colour(s)
    • The ply you require
    • Royal Peacock certification requirements

    If you cannot find the colour you want, please contact us to discuss your requirements. We can create custom colours. Read about colour variation.

  6. Specify any additional information you want to tell us.
  7. Click Add to Cart
  8. Update the Quantity number in the Shopping Cart to be the number of meters of fabric you want and click Update cart
    NOTE: You can order any length you want, but it must be made up of single lengths of between 4 and 10 meters. Read about the dimensions of the fabric created by Mizpah Silk.
  9. If you want a number of different pieces of fabric, click Continue shopping and repeat steps 2 to 8 above until you have all the fabric you require
  10. In the Shopping Cart, click Checkout
  11. If you are a new client, enter all your details as requested
  12. Choose your payment method. You may either:
    1. Pay the full amount immediately using any of the available payment methods, or
    2. Pay a non-refundable deposit first – choose Cash on delivery and we will contact you to arrange payment
  13. Click Review your order to ensure it is exactly what you want
  14. Click Submit to send your order to us.

Once we receive your order, we will contact you to arrange any deposit, if required, and to advise you when the order is expected to be ready and delivered to you.

Remember that because each piece of silk is handmade to meet your requirements, there is a lead time of some weeks. The exact time will depend on how much silk you order. You should allow at least one week for every five meters, plus an extra two weeks for shipping by air or an extra six weeks for shipping internationally by surface. Order early to ensure your silk is ready by the time you need it.

NOTE: Whilst Mizpah Silk will make every reasonable effort to supply your silk within the timeframe agreed with you when you place your order, we cannot guarantee a specific delivery date or period.

All hand-made products vary slightly from each other – that is their uniqueness and part of their charm. It is inevitable that silk colours will vary. Nevertheless, the variation is relatively small. It will still be very close to the colour requested and may be exactly the colour. There are several things to remember when ordering your silk:

  • Colours in photographs are approximate – cameras, whether film or digital, rarely reproduce colours absolutely faithfully, and photographs are displayed on media that also may not reproduce colour faithfully
  • Computer screens reproduce colours approximately ... and every screen will be a bit different
  • Viewing the same colour in different lighting situations will change the appearance of the colour, no matter what the medium of presentation, or even if you are looking directly at the colour source
  • Different dye lots will vary slightly, despite the best of care being taken
  • Colours in a single piece of hand-made silk from a single dye lot may vary ever so slightly – this is normal and to be expected
  • Shot silk is woven from two different colours – one in the weft and the other in the warp. This creates iridescent effects that make the colours change according to the lighting – this is a normal and highly prized characteristic of Thai silk
  • Colours change over time, usually fading (dark or bright colours) or yellowing (white or light colours)
  • If you want a piece of silk with an absolutely exact colour match to something else, be prepared for a degree of disappointment – you will be able to get something very close; you may even get an exact match ... but that will be pure good fortune. This is normal in the making of any fabric by any means.
  • It is often easier to create a particular custom colour using chemical dyes, rather than natural dyes. The range of chemical colours, particularly strong colours, is much larger than natural colours, which are usually much softer in tone.
  • Different people may perceive the same colour in different ways.

To obtain the colour you want (or as close as possible), keep these things in mind:

  • Providing a colour sample is the best way for Mizpah Silk to know exactly what colour you want – a swatch of material is best, but anything with the pure colour alone is adequate. It should be at least 5 cm x 5 cm (2 inches x 2 inches) in size, if possible
  • Mizpah Silk may be able to provide a small silk sample as a colour reference, based on the sample photographs of available silk on this website – you may ask to see if this is possible. As each piece of fabric is made to order, we may not have any of the particular colour available.

NOTE: Although every care is taken to try to reproduce the colour you request as closely as possible, Mizpah Silk cannot guarantee that the colour of your silk will exactly match the colour you requested.

The ply of silk refers to the number of threads thrown together to form the yarn used to weave the fabric. The more threads used, the heavier the fabric.

2-ply is a finer thread than 3-ply and produces a lighter fabric, suitable for a wide range of uses, including most forms of outer clothing and interior decor. Its feel is usually smooth to the touch.

3-ply is a slightly thicker thread than 2-ply and produces a heavier fabric, more suited to heavy clothing and curtains. Its feel is more textured to the touch, resulting from the characteristic slubs of the yarn.

All the silk cloth we produce at Mizpah Silk is handmade on handlooms.

Width: approximately 100cm (39 inches)
Length: from four to 10 meters (4.4 to 10.9 yards)
Weight (per meter) – 2-ply fabric: about 130 grams (4.6 ounces)
Weight (per meter) – 3-ply fabric: about 170 grams (6.0 ounces)

You may order as much silk as you need. However, some constraints apply because of the limitations in the process of weaving the fabric by hand.

The process of setting up the hand-looms requires a minimum length for the warp threads. Four meters (4.4 yards) is the practical minimum length of thread.

The maximum length of fabric is again governed in practice by the size of the loom, and hence the warp. Normally, ten meters (10.9 yards) is the longest practical size for the warp.

If you require more than ten meters of fabric, with no single piece needing to be more than ten meters in length, order multiple lengths of fabric to make up the amount you want. For example, if you want 30 meters of one specific fabric, you could place one single order requesting a Quantity of 30 meters in the online Shopping Cart, and specify three lengths each of 10 meters in the Additional Information in the order form. You will receive three identical ten meter lengths of fabric. Alternatively, you might, for example, want to place three orders of eight meters, plus one order of six meters.

If you require a single continuous piece of fabric longer than ten meters, please contact us to discuss your requirements.

How much silk you need should be based on the use to which you will put it (clothing, interior decor, etc).

Clothing

For clothing, individual body size and shape, as well as the style and type of garment, will contribute to how much is required. It is best to consult a professional tailor or designer. Here are some guideline approximate lengths of silk for clothing of various types:

Blouses / shirts:

  • Short sleeve blouse: 2.5 meters (2.7 yards)
  • Long sleeve blouse: 3 meters (3.3 yards)
  • Man's short sleeve shirt (medium): 3 meters (3.3 yards)
  • Man's long sleeve shirt (medium): 3.5 meters (3.8 yards)

Dresses / skirts:

  • Knee length skirt: 2 meters (2.2 yards)
  • Calf length skirt: 2.5 meters (2.7 yards)
  • Knee length dress (no sleeves): 2.5 meters (2.7 yards)
  • Full length dress (no sleeves): 3 meters (3.3 yards)

Remember to consult a professional for advice on lengths before ordering your silk.

Interior Decor

For interior decor (curtains, table cloths, etc), it is best to consult an appropriate professional interior designer.

Fabric Dimensions

Please note the dimensions of the fabric produced for Mizpah Silk, and particularly note the minimum length of 4 meters (4.4 yards) for any order.

General

Mizpah designs many of its products from a blank page with each client. This approach means we do not keep many items in stock.

We make each item only when it has been ordered. Mizpah takes the time to do this with you so that we provide the product you really want. The best of things always take time to design and make. Mizpah will keep you updated regularly on the progress of your order. You can also easily contact Mizpah at any time if you want more information.

Silk

Because each piece of silk is handmade to meet your requirements, there is a lead time of some weeks. The exact time will depend on how much silk you order. You should allow at least one week for every five meters, plus an extra two weeks for shipping by air or an extra six weeks for shipping internationally by surface. Order early to ensure your silk is ready by the time you need it.

NOTE: Whilst Mizpah Silk will make every reasonable effort to supply your silk within the timeframe agreed with you when you place your order, we cannot guarantee a specific delivery date or period.

We hope you will appreciate the efforts we take to satisfy your requirements.

Silk is a natural product, similar in nature to human hair. It has been around for centuries, long before dry-cleaning was invented. Consequently, many silk items can be hand-washed with appropriate care. Nevertheless, dry-cleaning is a valuable addition to the methods of caring for this most beautiful of fabrics.

Always read the care label on the item and follow the instructions carefully.

Take care of silk items as recommended and their beauty may be enjoyed for generations.

Dry-cleaning

Nearly all silk items can be dry-cleaned using perchloroethylene solvent. Professional dry-cleaners should know how to care for your silk. Be sure you tell the dry-cleaners that the item is pure Thai silk.

Certain silk items should probably always be dry-cleaned, including curtains, heavy garments with complex construction, very brightly coloured items, dark coloured items, and any items that include other dry-clean only elements in their construction. If you are in any doubt about what to do, or you are not comfortable hand-washing, dry-clean your silk.

Hand-washing

Not all silk items should be washed by hand. Always follow the care label instructions. Nonetheless, certain items, such as blouses and skirts, might be suitable for hand-washing.

Before washing, test to see if the dye runs. Use a clean, soft, white cloth dipped in cool water with a little mild soap. Choose a part of the silk that is not normally visible and gently rub the fabric. If dye appears on the cloth, or the sheen is obviously affected, dry-clean the item.

If you can hand wash your silk items, follow these guidelines if there are no specific care instructions:

  1. Wash items of different colours separately.
  2. Do not use pre-soaking products or bleaches. These will damage the silk.
  3. Wash only in lukewarm water.
  4. If the water is "hard" water, a teaspoonful of borax added to the washing water may help to soften it.
  5. Do not use detergent as it may make your fabric shrink. Use only a small amount of mild soap.
  6. Do not soak the item. Allow no more than five minutes in the wash.
  7. Rinse thoroughly, yet gently, in clean water as many times as necessary to ensure there is no soap residue. Smell the item to be sure.
  8. Rinse yet again, adding one tablespoon of clear white vinegar to the rinse water. This will help to maintain the characteristic lustre of the fabric. If your silk is white, it will also help prevent yellowing.
  9. Do not crush or wring the silk as this will damage the fabric. Gently press it in a clean bath towel to remove the majority of the water, allowing it to remain wet but not dripping.
  10. Do not tumble dry. Dry in the shade away from direct sunlight. A gentle breeze is always helpful. Support the item well on a clothes rack. If the clothes rack is wooden, place a towel between the silk and the clothes rack to avoid any staining from the wood. Avoid hanging clothes on thin wire coat hangers.

Stains

Almost inevitably, silk may become stained in various ways. For stains caused by clean water, if the item is hand-washable, simply wash it as normal. If the item is not hand-washable, dry-clean the garment with professional dry-cleaners.

Stains caused by anything except clean water will need to be treated by professional dry-cleaners as soon as possible. This includes stains on hand-washable silk items. Do not attempt to treat the stain at all, not even with water. Take the item to the dry-cleaners, show them the stain, and tell them what substances have stained it and when the stain was made.

Although silk is a strong fibre, it can be weakened by perspiration and deodorants, and these may also affect some dyes. To try to minimise the effects of these substances, clean your silk garments soon after wearing if there is any evidence of perspiration or deodorant marking.

Silk can also be stained by alcohol-based products such as hairspray and perfumes, and solvent products such as nail polish remover. Minimise the risk of staining by applying perfume and hairspray before putting on a silk garment so that the mist from such products has time to dissipate, and do not use nail polish remover near silk.

Ironing

Most minor wrinkles in silk will disappear if the item is hung in the bathroom during a hot shower, allowing the steam and humidity to "iron" the fabric naturally.

If ironing is required, use a good iron and iron on the inside while the fabric is damp. Use a warm (silk) setting for a dry iron and a low setting for a steam iron. If the fabric is already dry, either dampen the silk with a misted spray of distilled water or dampen a white cloth with distilled water and iron this cloth on top of the silk – ensure the fabric remains damp as you iron. Avoid any drops of water on the fabric as these may cause a mark requiring washing again to remove.

Storage

When you have cleaned your silk item, store it appropriately. Hang light weight clothes on padded coat hangers, and heavier clothes on padded or wide rigid hangers such as might be used for hanging men's suit jackets.

Hang curtains again in their normal location. The silk curtain should be protected against direct sunlight by a suitable lining.

It is best to avoid allowing silk items to lie folded as undesirable creases may form. It is also good to allow air to circulate around the fabric – this will reduce the likelihood of yellowing and discourage pests from finding their way to your clothes.

The silk created for Mizpah Silk is unique. Made entirely by hand, it is crafted by order specifically for you. You can take pride in knowing that not only have you purchased a superb handmade product of great beauty, but that you have supported the livelihood of rural Thai women.

Thai silk is generally regarded as the finest of all silks. Each piece of fabric created for Mizpah Silk is woven on a handloom from handmade yarn grown locally by women who have inherited a family tradition of weaving silk. Some of our weavers are fourth-generation weavers. This tradition and the natural substance itself imbue the fabric with its unusual and delightful characteristics. Unlike machine-made silks, each piece of hand-woven Thai silk has its own personality.

When you purchase silk from Mizpah Silk, you are creating a direct link between yourself and a gifted woman in Thailand who will be aware that she is weaving specifically for you. This "social bond", albeit at a distance, is an important part of the ethos of all that Mizpah does.

Mizpah Silk is also extremely discerning in choosing the yarn used to make its silk. We use only silk yarn approved and graded by The Queen Sirikit Institute of Sericulture so that it is guaranteed to be of high quality. We choose only the highest possible quality yarn: type Mai 1 of Premium Grade quality.

Mizpah Silk produces its silk entirely in Thailand, mainly in the north-eastern provinces of the region known generally as Isaan. From the growing of the native silkworms to the final hand-looming of the fabric, our silk is meticulously crafted entirely by hand for your satisfaction and enjoyment.

The women who make our silk are rural Thai women who have been weaving silk by hand for generations. We, at Mizpah Silk, are privileged to know them all personally. Their love of their craft and their skill in producing these superb products are the added gifts that come with every purchase of silk from Mizpah Silk.

Handmade silk cloth is made entirely by hand. It has a unique appearance that is virtually impossible to duplicate by machine. The "slubs" (tiny irregularities in the thread) and individual weaving techniques give each piece of handmade silk its own characteristic personality and beauty. Each piece is limited to a maximum length of about 10 meters.

Machine-made silk cloth is more likely to appear "perfect", but is essentially featureless, lacking the characteristic slubbing and individual weaving technique that give handmade fabric its distinctiveness. Machine-made cloth is often rolled out in lengths of thousands of meters.

The production techniques also affect the lives of the people making the silk. Handmade silk is usually made in private houses or, occasionally, cooperatives operating in a small workshop. The atmosphere is domestic and communal with a strong sense of pride in the significant artistic talent required to produce the fabric.

Machine-made silk is made in a factory, sometimes small, sometimes large, but always extremely noisy, hot and potentially dangerous. The machines operate so loudly that conversation is virtually impossible and hearing protection is not common. The effect on people tends to be like that in any factory that produces mass-production items.

Thai silk has explicitly defined types, grades and qualities.

Thai Agricultural Standard TAS 8000-2005 – Thai Silk Yarn defines the following types of silk yarn:

  • Mai 1 or Mai Noi or Mai Kreu is the silk yarn reeled from the inner layers of the cocoon.
  • Mai 2 or Mai Sao Loei is the silk yarn reeled from a combination of the inner and outer layers of the cocoon.
  • Mai 3 or Mai Leub or Mai Laeng is the silk yarn reeled from the outer layer of the cocoon with the addition of the floss from the innermost layer.

The standard further defines the qualities of the types of yarns:

  • Mai 1 silk yarn is even in structure, size and colour, round, clean and free from adulterated materials. This grade is sub-divided based on testable characteristics into three quality levels: Premium grade, First level grade and Second level grade. The sericin level is ≤ 30%.
  • Mai 2 silk yarn is not even in structure, but is even in size and colour, round, clean and free from adulterated materials. This grade is sub-divided based on testable characteristics into two quality levels: First level grade and Second level grade. The sericin level is ≤ 30%.
  • Mai 3 silk yarn may contain some knots. It is round, even in size and colour, clean and free from adulterated materials. This grade is sub-divided based on testable characteristics into two quality levels: First level grade and Second level grade. The sericin level is ≤ 40%.

The standard also defines the acceptable tolerances of the yarn for the quality specifications above as follows:

  • Premium Grade – Not more than 5% deviation from the criteria set for Premium Grade quality, and at least meeting those of First level grade.
  • First Level Grade – Not more than 10% deviation from the criteria set for First Level Grade quality, and at least meeting those of Second level grade.
  • Second Level Grade – Not more than 10% deviation from the criteria set for Second Level Grade quality.

The highest possible quality Thai silk is type Mai 1 of Premium Grade quality.

There are a number of ways you can use together to try to determine if a fabric is genuine silk or a synthetic man-made fabric that looks like silk.

Price

No doubt about it – genuine, high-quality silk will always be relatively expensive. Synthetic fibres like polyester can be made to look like real silk to the untrained eye. Although synthetic fabrics can be deliberately priced high, low prices usually indicate the fabric is not genuine silk. Real silk usually costs at least ten times as much as synthetics to produce.

Lustre

Thai silk is renowned for its lustre. It is a result of the combination of threads of different single colours in each of the weft and warp. This "shot" effect gives a surface that "shines" and appears to change colour as the angle of light on it changes.

Synthetic fabrics shine white, no matter what the angle of the light.

Weave

Silk can be hand-woven or machine-woven. Hand-woven silk has its own individual characteristics. Each piece is unique. Look for slubbing, and slight, very minor variations in the evenness of the weave. These are natural and to be expected – they are what give each piece its individual value.

Machine-woven silk will have a perfectly even weave with no flaws ... and very little character.

Synthetic fabrics will mostly also look perfect, although a very few artificial fabrics are made to look very realistic, including slubbing and slight imperfections.

Pattern

Genuine silk with a printed pattern (not the same as a woven pattern) will have the pattern visible on one side and an outline of the pattern on the reverse side.

Synthetic fabrics with a printed pattern will have the pattern visible on one side and a plain colour on the reverse side.

Genuine silk with a woven pattern will have the pattern visible on both sides but the pattern on the reverse side may appear slightly "fuzzy".

Wedding Ring Test

This test does not apply to all silk, since some silks are much heavier than others. Nevertheless, genuine silk of lower ply can usually be easily threaded and pulled through a wedding ring, demonstrating just how silky smooth and flexible real silk is.

Synthetic fabrics tend to scrunch up, making it very difficult or impossible to pull them through.

Burn Test

This is not a standard test you should perform on silk! However, it is a fairly definitive test.

Take a few threads of the fabric and put a flame to them.

Genuine silk will burn with a smell like burnt hair and will produce a black, powdery ash. It will only burn while the flame is being applied – take the flame away and the threads will stop burning.

A synthetic fabric will burn with a smell like burning plastic and will drip, form a black ball of residue (not ash), and produce black smoke. It will continue to burn even after the flame is taken away.

The Royal Peacock Logo

The Royal Peacock logo is the official certification trademark of Thai silk.

Official Certification

Thai silk can be made to meet any of the four Royal Peacock standards. Quite independently, the silk can also be certified to meet the particular standard it is made to meet. A Thai government silk inspector inspects the actual fabric being certified. If the fabric meets the standard, individually numbered seals with the Royal Peacock logo are placed at every meter along the length of the fabric as proof of certification.

What Mizpah Silk Makes

Mizpah Silk weaves all its silk by hand to meet the standards of the Blue Peacock, the Silver Peacock or the Gold Peacock. By default, silk is woven to meet the Blue Peacock standard. As the standard increases from Blue Peacock through Silver Peacock to Gold Peacock, the amount of workmanship required also increases. Mizpah Silk does not weave silk that fits the standard of the Green Peacock as the Green Peacock is for fabric that includes fibres other than silk.

Your Choice

You may choose to have the silk you order made to meet the standards of the Blue Peacock, the Silver Peacock or the Gold Peacock. If you do not choose anything, the silk will meet the Blue Peacock standard, but will not be formally certified. Formal certification adds an additional cost per meter. Higher levels of certification add greater cost per meter.

The silk created for Mizpah Silk is made entirely by hand, immediately reducing the "carbon footprint" of the process.

The dyes used by Mizpah Silk are either natural dyes made from naturally-occurring materials, or non-toxic, environmentally friendly chemical dyes that comply with the most stringent environmental requirements of the European Union and the German Government.

At Mizpah Silk, we ensure that the Thai women who weave our silk are using the safest available products and techniques, specifically to avoid risks to their health, safety and well-being, and to minimise any impact on the environment.

The women who weave our silk also have a tradition of respect for the land and observe rituals of care for the land that produces the materials that give them the gift of natural colours for the silk.

Mizpah Silk works in metric measurements. You can order single lengths of fabric from four to ten meters, in half meter increments.

To help you decide what fabric lengths you want to order, use these tables:

Convert Meters to Yards

Meters Yards
1.0 1.09
1.5 1.64
2.0 2.19
2.5 2.73
3.0 3.28
3.5 3.83
4.0 4.37
4.5 4.92
5.0 5.47
5.5 6.01
6.0 6.56
6.5 7.11
7.0 7.66
7.5 8.20
8.0 8.75
8.5 9.30
9.0 9.84
9.5 10.39
10.0 10.94

Convert Yards to Meters

Yards Meters
1.0 0.91
1.5 1.37
2.0 1.83
2.5 2.29
3.0 2.74
3.5 3.20
4.0 3.66
4.5 4.11
5.0 4.57
5.5 5.03
6.5 5.49
7.0 6.40
7.5 6.86
8.0 7.32
8.5 7.77
9.0 8.23
9.5 8.69
10.0 9.14

So, for example, if you require nine yards of fabric, you need to order 8.5 meters.

Mizpah designs and creates many unique products of the highest quality. All our products are handmade by highly skilled people. The dedicated labour required to produce each item is usually quite significant. We also use the best raw materials available.

For products that are not fixed price, we will provide a quote to you before any work begins so that you can know the full cost before you decide to purchase. We believe you will see the unique value in our products and understand that this value is reflected appropriately in their cost.

Mizpah offers flexible payment options for products and services.

Anywhere in the world

No matter where you are in the world, you may pay Mizpah as follows:

  • Credit cards:
    • Mastercard and Visa “normal” cards, and debit cards – 2% surcharge.
    • American Express, JCB, and Mastercard and Visa “Platinum” and “Diamond” cards – 3% surcharge.
    • We do not accept Diners Club.
    • We accept cards via EFTPOS at Mizpah Spa.
  • Direct bank deposit (in Australian dollars)
  • PayPal (details will be provided at time of payment)

Direct Bank Deposit Details

Account Name: Mizpah International Pty Ltd
Account Number: 123832016
BSB: 184-446
SWIFT: MACQAU2SXXX
Bank: Macquarie Bank
Branch: Brisbane
Currency: Australian Dollars only

In Australia

In addition to all options available internationally listed above, in Australia you may also pay by BPay and bank cheque in Australian Dollars (AUD) only.

BPay Details

Biller code: 20206
Reference: 123832016

Details for Bank Cheques

Please make cheques in AUD payable to Mizpah International Pty Ltd and send them to:

Mizpah International Pty Ltd
3 Oleander Drive
Bonagree
QLD
Australia 4507

Personal Cheques

We accept personal cheques in Australian dollars for products and services on order, subject to the conditions of payment below. We do not accept personal cheques for immediate provision of products or services at time of sale.

Conditions of Payment

For all payment methods, we will initiate production of an order (after receiving any non-refundable deposit required) or deliver an order (after payment of balance due) only after the payment is confirmed in our bank account.

When your deposit is confirmed, we will start production of your product. When your product is ready, we will deliver your product to you only after payment of balance due is confirmed in our bank account. If you cannot pay the balance due, we will retain your non-refundable deposit and your order will be cancelled without delivery of any product to you.

When purchasing online from Mizpah, the Shopping Cart provides an Order Comment section. The information entered in this section goes to Mizpah only. It does not go to the company providing shipping services. Consequently, adding comments such as "Please leave behind the box near the front door", which are intended as delivery instructions for shipments of physical products, will not be known by the shipping company and hence cannot be honoured.

Mizpah Spa

If the order is for a Mizpah Spa Gift Certificate, Thai Therapeutic Herbal Ointments or Thann products, and the items have not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled.

Mizpah Silk

If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled.

General

Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation.

Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.

This very rarely happens. Normally, if an order for silk has been made and the silk is being woven or is completed and possibly shipped, we do not allow cancellation of orders. Nevertheless, if you want to return your silk after you receive it, please contact us as soon as possible to discuss your concerns or reasons for wanting to return it. If we agree with you that there is a valid concern or reason, we will ask you to return the fabric to us.

We may ask you to cover the cost of shipping it back to us, depending on the issue. For matters that are clearly our responsibility, we will agree a return shipping method and the charges we will re-imburse before you ship the fabric. In either case, please do not ship the fabric back to us before we agree on the shipping arrangements.

When we receive the returned fabric, we will check it, and will normally issue a full refund of the purchase price plus any agreed return shipping costs. Note that unlike many suppliers, we do not charge a re-stocking fee (normally 20-25% of the original order price).

Mizpah is a name from the Bible. It is also sometimes called Mizpeh. It is mostly used to refer to a place near Gilead (Jud 11.29).

Its first usage (Gen 31.49-50) refers to it as a pillar of stones set up by Jacob and Laban. The pillar of stones acted as a witness to the bond between the two men. As Laban said, "The Lord watch between you and me, when we are absent one from the other. ... remember, God is witness between you and me". It is for this reason that Mizpah has often been interpreted as signifying an emotional bond between people who are separated, either physically by distance or by death.

We at Mizpah believe strongly in the bond between all people. Hence, our desire to cater to the individual and unique well-being of body, mind and spirit of all our clients.

The image is a representation of Pegasus. Pegasus is the mythological winged horse that carries the thunderbolt of Zeus. Born of the dying Medusa, Pegasus was caught and tamed whilst drinking at the fountain of Pirene by the hero Bellerophontes. Pegasus is said to have created many famous water sources in the earth by stamping his hoof, most notably the soul-inspiring waters of Hippocrene on Mount Helicon. He appears on the early coins of Corinth and, in Roman times, he became a symbol of immortality.

Hence, Pegasus is a source of revitalising water and long life, both of which things spas are traditionally famous for.

Mizpah was founded by Jonathan Ridler. Friends of the Ridler family, Colin and Edith Mary Coles, came from India. They lived there at the turn of the 19th century and into the early 20th century. Colin was born in India of British parents and served in the Indian Army. He became a captain and was appointed as a magistrate in Bihar and Orissa, a former province of British India. Edith was born on a ship, off the coast of Mauritius. The word Mizpah, with its strong emphasis on the emotional bond between people, became a motif for them during their lives. Capt Coles also chose the image of Pegasus as his personal seal for sealing formal documents.

They moved to Australia after World War II and met Jonathan's parents there. A very close friendship developed. When they died in the 1950s, they left some jewellery and effects to the Ridler family. Included in these were some Mizpah jewellery and the seals of Capt Coles. Mizpah jewellery was popular for a period of time in the Victorian and Edwardian eras.

The word Mizpah and the image of Pegasus were chosen to represent the corporate identity of Mizpah because of their remarkable appropriateness for the business, as well as a deep affection for the Coles.

Mizpah keeps certain information about you to enable us to serve you as best possible. The information we keep and how it is used is detailed in our Privacy Policy. You can contact Mizpah at any time to request that Mizpah update or delete your information, as well as ask any questions you have.

Be assured that all information we maintain is protected in strict accordance with our Privacy Policy.

Mizpah was founded by people who are passionately interested in many things. We want to share those passions on a one-to-one basis with every client. Because every person is unique, our products and services are designed for each client uniquely. In a world of mass production, we believe that providing individually designed and delivered products and services of the highest quality restores a degree of respect and dignity to the individual. It also allows the people who produce those products and services to exercise their incredible talents and skills in the service of others.

Mizpah has had the privilege of experiencing high-quality products and services from a number of suppliers that we would like to recommend, both in Australia and overseas.

Spa and Massage Services

Not surprisingly, we love good spa and massage treatments and there are many places around the world worth recommending. Here is just a small selection.

Bangkok

Ruam Rudee Health Massage – situated in Soi Ruamrudee, just off Sukhumvit near Phloen Chit BTS station. A relatively plain establishment, but with excellent therapists (all women) and treatments. For the best Traditional Thai Massage you are likely to have in Bangkok, ask for the therapist named Pen (#23). Also excellent are Rusamee (#25) and Anne (#17).

Phi Phi Island, Thailand

Wana Spa – the spa within Phi Phi Island Village Beach Resort & Spa. This resort is superb, and Wana Spa is an absolute gem. All the therapists are excellent. We particularly like Noi and Boo.

Singapore

Willow Stream Spa – part of the Fairmont Hotel, located near St Andrew's Cathedral, City Hall MRT station and the Raffles City Complex. A good selection of treatments and a lovely ambience. Enjoy the waters before and after your treatments. Ask for Yi Ling.

Spa Products

We proudly use, recommend, and supply spa products from Thann. Based in Thailand, Thann produces pure, all-natural treatments of outstanding quality and efficacy, with Thai characteristics, naturally. Read more about purchasing Thann products from Mizpah Spa.

Website Design and Marketing

The Mizpah website was designed and made by Creative Concepts. Based in Maroochydore on the Sunshine Coast in Australia, this relatively small company has a superb group of designers and marketing professionals. Contact Shane.

English Proofreading and Editing

The Mizpah website is proofread and edited by Pure English. Based on the Sunshine Coast in Australia, Pure English is a sister company in the Mizpah International Pty Ltd group and has a highly competent corps of editors. Contact them for more information and a quote.

Furniture Maker

The massage bed in our Bongaree spa was custom-made for us by GN Olsson. This family-run company specialises in making and restoring fine furniture, including antiques, as well as fitting out super yachts. It is based in Kurwongbah, north of Brisbane. Contact Gary or Cath.

Curtains

The curtains in our Bongaree spa are made from hand-woven pure Thai silk, supplied by our sister company, Mizpah Silk. The material was made into curtains by Cottage Curtains and Blinds, based in Morayfield, north of Brisbane. Contact Trudy.

Accommodation

We love to travel ... which is good, because we need to travel to be able to offer you the products and services Mizpah provides. Here are just a few accommodation recommendations.

Bangkok

For a full service hotel, we choose the JW Marriott Hotel in Sukhumvit Soi 2. Very personal hotel with a great spa area, and located very conveniently.

For a serviced apartment, we stay at a Centre Point apartment. The apartments located in Wireless Road (also called Wittayu) and those located in Langsuan are both excellent – well positioned and wonderfully modern in Thai style with all the necessary features.

Phi Phi Island, Thailand

Phi Phi Island Village Beach Resort & Spa. This resort is superb. Quiet, with crystal clear turquoise waters, it's a slice of Paradise indeed! And the spa is magic (see above).

Singapore

For a full service hotel, we choose the InterContinental Singapore. A lovely, personal hotel with an elegant ambience. The main downstairs lounge is superb. The hotel is very close to the Bugis MRT station and there are plenty of things to see, eat and do in the area.

Airlines

When travelling overseas, we use Singapore Airlines or Thai Airways whenever possible. For domestic travel within Australia, we use Qantas.

Information Technology

For most of our IT requirements, we use Hewlett Packard (HP) equipment.

Note: We make the recommendations above genuinely and without any recompense or incentive in any form whatsoever from any supplier.

Since its foundation, Mizpah has donated a portion of its profits to worthy charitable organisations. From local to global, our concern for the well-being of all is indivisible from the ethos and nature of Mizpah.

We support many organisations, including

Mizpah encourages you to be generous in your support of worthy and effective charitable organisations.

Mizpah also encourages you to speak up for human rights, moral justice and ethical behaviour in the world. One organisation that Mizpah particularly recommends is Avaaz.org.

Microsoft Internet Explorer (IE) version 7 and earlier versions, or IE version 8 and later versions running in IE 7 compatibility mode, cannot correctly display all pages on the Mizpah website.

These issues only occur with IE. This is because IE 7 and earlier versions of IE are not standards compliant. The Mizpah website is written in code that is standards compliant. All other web browsers we have tried, including Firefox, Safari, Google Chrome and Opera are standards compliant and do not have these display issues.

If you have any difficulties with IE, we recommend you upgrade to IE 8 or later and not run in IE 7 compatibility mode.

Alternatively, we recommend Mozilla Firefox Firefox logo as an excellent browser instead of IE. It is open source, public domain freeware.

Mizpah designs and creates many unique products of the highest quality. All our products are handmade by highly skilled people. The dedicated labour required to produce each item is usually quite significant. We also use the best raw materials available.

For products that are not fixed price, we will provide a quote to you before any work begins so that you can know the full cost before you decide to purchase. We believe you will see the unique value in our products and understand that this value is reflected appropriately in their cost.

Mizpah offers flexible payment options for products and services.

Anywhere in the world

No matter where you are in the world, you may pay Mizpah as follows:

  • Credit cards:
    • Mastercard and Visa “normal” cards, and debit cards – 2% surcharge.
    • American Express, JCB, and Mastercard and Visa “Platinum” and “Diamond” cards – 3% surcharge.
    • We do not accept Diners Club.
    • We accept cards via EFTPOS at Mizpah Spa.
  • Direct bank deposit (in Australian dollars)
  • PayPal (details will be provided at time of payment)

Direct Bank Deposit Details

Account Name: Mizpah International Pty Ltd
Account Number: 123832016
BSB: 184-446
SWIFT: MACQAU2SXXX
Bank: Macquarie Bank
Branch: Brisbane
Currency: Australian Dollars only

In Australia

In addition to all options available internationally listed above, in Australia you may also pay by BPay and bank cheque in Australian Dollars (AUD) only.

BPay Details

Biller code: 20206
Reference: 123832016

Details for Bank Cheques

Please make cheques in AUD payable to Mizpah International Pty Ltd and send them to:

Mizpah International Pty Ltd
3 Oleander Drive
Bonagree
QLD
Australia 4507

Personal Cheques

We accept personal cheques in Australian dollars for products and services on order, subject to the conditions of payment below. We do not accept personal cheques for immediate provision of products or services at time of sale.

Conditions of Payment

For all payment methods, we will initiate production of an order (after receiving any non-refundable deposit required) or deliver an order (after payment of balance due) only after the payment is confirmed in our bank account.

When your deposit is confirmed, we will start production of your product. When your product is ready, we will deliver your product to you only after payment of balance due is confirmed in our bank account. If you cannot pay the balance due, we will retain your non-refundable deposit and your order will be cancelled without delivery of any product to you.

When purchasing online from Mizpah, the Shopping Cart provides an Order Comment section. The information entered in this section goes to Mizpah only. It does not go to the company providing shipping services. Consequently, adding comments such as "Please leave behind the box near the front door", which are intended as delivery instructions for shipments of physical products, will not be known by the shipping company and hence cannot be honoured.

Mizpah Spa

If the order is for a Mizpah Spa Gift Certificate, Thai Therapeutic Herbal Ointments or Thann products, and the items have not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled.

Mizpah Silk

If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled.

General

Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation.

Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.

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