Mizpah FAQ - Mizpah Silk

To order silk from Mizpah Silk, follow these simple steps:

  1. If you have a Mizpah account, login to your account to place your order
  2. Look at the types of silk available
  3. Choose the type of silk you want (single colour or two colours shot)
  4. Look at the colours available
  5. Choose:
    • Fabric colour(s)
    • The ply you require
    • Royal Peacock certification requirements

    If you cannot find the colour you want, please contact us to discuss your requirements. We can create custom colours. Read about colour variation.

  6. Specify any additional information you want to tell us.
  7. Click Add to Cart
  8. Update the Quantity number in the Shopping Cart to be the number of meters of fabric you want and click Update cart
    NOTE: You can order any length you want, but it must be made up of single lengths of between 4 and 10 meters. Read about the dimensions of the fabric created by Mizpah Silk.
  9. If you want a number of different pieces of fabric, click Continue shopping and repeat steps 2 to 8 above until you have all the fabric you require
  10. In the Shopping Cart, click Checkout
  11. If you are a new client, enter all your details as requested
  12. Choose your payment method. You may either:
    1. Pay the full amount immediately using any of the available payment methods, or
    2. Pay a non-refundable deposit first – choose Cash on delivery and we will contact you to arrange payment
  13. Click Review your order to ensure it is exactly what you want
  14. Click Submit to send your order to us.

Once we receive your order, we will contact you to arrange any deposit, if required, and to advise you when the order is expected to be ready and delivered to you.

Remember that because each piece of silk is handmade to meet your requirements, there is a lead time of some weeks. The exact time will depend on how much silk you order. You should allow at least one week for every five meters, plus an extra two weeks for shipping by air or an extra six weeks for shipping internationally by surface. Order early to ensure your silk is ready by the time you need it.

NOTE: Whilst Mizpah Silk will make every reasonable effort to supply your silk within the timeframe agreed with you when you place your order, we cannot guarantee a specific delivery date or period.

All hand-made products vary slightly from each other – that is their uniqueness and part of their charm. It is inevitable that silk colours will vary. Nevertheless, the variation is relatively small. It will still be very close to the colour requested and may be exactly the colour. There are several things to remember when ordering your silk:

  • Colours in photographs are approximate – cameras, whether film or digital, rarely reproduce colours absolutely faithfully, and photographs are displayed on media that also may not reproduce colour faithfully
  • Computer screens reproduce colours approximately ... and every screen will be a bit different
  • Viewing the same colour in different lighting situations will change the appearance of the colour, no matter what the medium of presentation, or even if you are looking directly at the colour source
  • Different dye lots will vary slightly, despite the best of care being taken
  • Colours in a single piece of hand-made silk from a single dye lot may vary ever so slightly – this is normal and to be expected
  • Shot silk is woven from two different colours – one in the weft and the other in the warp. This creates iridescent effects that make the colours change according to the lighting – this is a normal and highly prized characteristic of Thai silk
  • Colours change over time, usually fading (dark or bright colours) or yellowing (white or light colours)
  • If you want a piece of silk with an absolutely exact colour match to something else, be prepared for a degree of disappointment – you will be able to get something very close; you may even get an exact match ... but that will be pure good fortune. This is normal in the making of any fabric by any means.
  • It is often easier to create a particular custom colour using chemical dyes, rather than natural dyes. The range of chemical colours, particularly strong colours, is much larger than natural colours, which are usually much softer in tone.
  • Different people may perceive the same colour in different ways.

To obtain the colour you want (or as close as possible), keep these things in mind:

  • Providing a colour sample is the best way for Mizpah Silk to know exactly what colour you want – a swatch of material is best, but anything with the pure colour alone is adequate. It should be at least 5 cm x 5 cm (2 inches x 2 inches) in size, if possible
  • Mizpah Silk may be able to provide a small silk sample as a colour reference, based on the sample photographs of available silk on this website – you may ask to see if this is possible. As each piece of fabric is made to order, we may not have any of the particular colour available.

NOTE: Although every care is taken to try to reproduce the colour you request as closely as possible, Mizpah Silk cannot guarantee that the colour of your silk will exactly match the colour you requested.

The ply of silk refers to the number of threads thrown together to form the yarn used to weave the fabric. The more threads used, the heavier the fabric.

2-ply is a finer thread than 3-ply and produces a lighter fabric, suitable for a wide range of uses, including most forms of outer clothing and interior decor. Its feel is usually smooth to the touch.

3-ply is a slightly thicker thread than 2-ply and produces a heavier fabric, more suited to heavy clothing and curtains. Its feel is more textured to the touch, resulting from the characteristic slubs of the yarn.

All the silk cloth we produce at Mizpah Silk is handmade on handlooms.

Width: approximately 100cm (39 inches)
Length: from four to 10 meters (4.4 to 10.9 yards)
Weight (per meter) – 2-ply fabric: about 130 grams (4.6 ounces)
Weight (per meter) – 3-ply fabric: about 170 grams (6.0 ounces)

You may order as much silk as you need. However, some constraints apply because of the limitations in the process of weaving the fabric by hand.

The process of setting up the hand-looms requires a minimum length for the warp threads. Four meters (4.4 yards) is the practical minimum length of thread.

The maximum length of fabric is again governed in practice by the size of the loom, and hence the warp. Normally, ten meters (10.9 yards) is the longest practical size for the warp.

If you require more than ten meters of fabric, with no single piece needing to be more than ten meters in length, order multiple lengths of fabric to make up the amount you want. For example, if you want 30 meters of one specific fabric, you could place one single order requesting a Quantity of 30 meters in the online Shopping Cart, and specify three lengths each of 10 meters in the Additional Information in the order form. You will receive three identical ten meter lengths of fabric. Alternatively, you might, for example, want to place three orders of eight meters, plus one order of six meters.

If you require a single continuous piece of fabric longer than ten meters, please contact us to discuss your requirements.

How much silk you need should be based on the use to which you will put it (clothing, interior decor, etc).


For clothing, individual body size and shape, as well as the style and type of garment, will contribute to how much is required. It is best to consult a professional tailor or designer. Here are some guideline approximate lengths of silk for clothing of various types:

Blouses / shirts:

  • Short sleeve blouse: 2.5 meters (2.7 yards)
  • Long sleeve blouse: 3 meters (3.3 yards)
  • Man's short sleeve shirt (medium): 3 meters (3.3 yards)
  • Man's long sleeve shirt (medium): 3.5 meters (3.8 yards)

Dresses / skirts:

  • Knee length skirt: 2 meters (2.2 yards)
  • Calf length skirt: 2.5 meters (2.7 yards)
  • Knee length dress (no sleeves): 2.5 meters (2.7 yards)
  • Full length dress (no sleeves): 3 meters (3.3 yards)

Remember to consult a professional for advice on lengths before ordering your silk.

Interior Decor

For interior decor (curtains, table cloths, etc), it is best to consult an appropriate professional interior designer.

Fabric Dimensions

Please note the dimensions of the fabric produced for Mizpah Silk, and particularly note the minimum length of 4 meters (4.4 yards) for any order.


Mizpah designs many of its products from a blank page with each client. This approach means we do not keep many items in stock.

We make each item only when it has been ordered. Mizpah takes the time to do this with you so that we provide the product you really want. The best of things always take time to design and make. Mizpah will keep you updated regularly on the progress of your order. You can also easily contact Mizpah at any time if you want more information.


Because each piece of silk is handmade to meet your requirements, there is a lead time of some weeks. The exact time will depend on how much silk you order. You should allow at least one week for every five meters, plus an extra two weeks for shipping by air or an extra six weeks for shipping internationally by surface. Order early to ensure your silk is ready by the time you need it.

NOTE: Whilst Mizpah Silk will make every reasonable effort to supply your silk within the timeframe agreed with you when you place your order, we cannot guarantee a specific delivery date or period.

We hope you will appreciate the efforts we take to satisfy your requirements.

Silk is a natural product, similar in nature to human hair. It has been around for centuries, long before dry-cleaning was invented. Consequently, many silk items can be hand-washed with appropriate care. Nevertheless, dry-cleaning is a valuable addition to the methods of caring for this most beautiful of fabrics.

Always read the care label on the item and follow the instructions carefully.

Take care of silk items as recommended and their beauty may be enjoyed for generations.


Nearly all silk items can be dry-cleaned using perchloroethylene solvent. Professional dry-cleaners should know how to care for your silk. Be sure you tell the dry-cleaners that the item is pure Thai silk.

Certain silk items should probably always be dry-cleaned, including curtains, heavy garments with complex construction, very brightly coloured items, dark coloured items, and any items that include other dry-clean only elements in their construction. If you are in any doubt about what to do, or you are not comfortable hand-washing, dry-clean your silk.


Not all silk items should be washed by hand. Always follow the care label instructions. Nonetheless, certain items, such as blouses and skirts, might be suitable for hand-washing.

Before washing, test to see if the dye runs. Use a clean, soft, white cloth dipped in cool water with a little mild soap. Choose a part of the silk that is not normally visible and gently rub the fabric. If dye appears on the cloth, or the sheen is obviously affected, dry-clean the item.

If you can hand wash your silk items, follow these guidelines if there are no specific care instructions:

  1. Wash items of different colours separately.
  2. Do not use pre-soaking products or bleaches. These will damage the silk.
  3. Wash only in lukewarm water.
  4. If the water is "hard" water, a teaspoonful of borax added to the washing water may help to soften it.
  5. Do not use detergent as it may make your fabric shrink. Use only a small amount of mild soap.
  6. Do not soak the item. Allow no more than five minutes in the wash.
  7. Rinse thoroughly, yet gently, in clean water as many times as necessary to ensure there is no soap residue. Smell the item to be sure.
  8. Rinse yet again, adding one tablespoon of clear white vinegar to the rinse water. This will help to maintain the characteristic lustre of the fabric. If your silk is white, it will also help prevent yellowing.
  9. Do not crush or wring the silk as this will damage the fabric. Gently press it in a clean bath towel to remove the majority of the water, allowing it to remain wet but not dripping.
  10. Do not tumble dry. Dry in the shade away from direct sunlight. A gentle breeze is always helpful. Support the item well on a clothes rack. If the clothes rack is wooden, place a towel between the silk and the clothes rack to avoid any staining from the wood. Avoid hanging clothes on thin wire coat hangers.


Almost inevitably, silk may become stained in various ways. For stains caused by clean water, if the item is hand-washable, simply wash it as normal. If the item is not hand-washable, dry-clean the garment with professional dry-cleaners.

Stains caused by anything except clean water will need to be treated by professional dry-cleaners as soon as possible. This includes stains on hand-washable silk items. Do not attempt to treat the stain at all, not even with water. Take the item to the dry-cleaners, show them the stain, and tell them what substances have stained it and when the stain was made.

Although silk is a strong fibre, it can be weakened by perspiration and deodorants, and these may also affect some dyes. To try to minimise the effects of these substances, clean your silk garments soon after wearing if there is any evidence of perspiration or deodorant marking.

Silk can also be stained by alcohol-based products such as hairspray and perfumes, and solvent products such as nail polish remover. Minimise the risk of staining by applying perfume and hairspray before putting on a silk garment so that the mist from such products has time to dissipate, and do not use nail polish remover near silk.


Most minor wrinkles in silk will disappear if the item is hung in the bathroom during a hot shower, allowing the steam and humidity to "iron" the fabric naturally.

If ironing is required, use a good iron and iron on the inside while the fabric is damp. Use a warm (silk) setting for a dry iron and a low setting for a steam iron. If the fabric is already dry, either dampen the silk with a misted spray of distilled water or dampen a white cloth with distilled water and iron this cloth on top of the silk – ensure the fabric remains damp as you iron. Avoid any drops of water on the fabric as these may cause a mark requiring washing again to remove.


When you have cleaned your silk item, store it appropriately. Hang light weight clothes on padded coat hangers, and heavier clothes on padded or wide rigid hangers such as might be used for hanging men's suit jackets.

Hang curtains again in their normal location. The silk curtain should be protected against direct sunlight by a suitable lining.

It is best to avoid allowing silk items to lie folded as undesirable creases may form. It is also good to allow air to circulate around the fabric – this will reduce the likelihood of yellowing and discourage pests from finding their way to your clothes.

The silk created for Mizpah Silk is unique. Made entirely by hand, it is crafted by order specifically for you. You can take pride in knowing that not only have you purchased a superb handmade product of great beauty, but that you have supported the livelihood of rural Thai women.

Thai silk is generally regarded as the finest of all silks. Each piece of fabric created for Mizpah Silk is woven on a handloom from handmade yarn grown locally by women who have inherited a family tradition of weaving silk. Some of our weavers are fourth-generation weavers. This tradition and the natural substance itself imbue the fabric with its unusual and delightful characteristics. Unlike machine-made silks, each piece of hand-woven Thai silk has its own personality.

When you purchase silk from Mizpah Silk, you are creating a direct link between yourself and a gifted woman in Thailand who will be aware that she is weaving specifically for you. This "social bond", albeit at a distance, is an important part of the ethos of all that Mizpah does.

Mizpah Silk is also extremely discerning in choosing the yarn used to make its silk. We use only silk yarn approved and graded by The Queen Sirikit Institute of Sericulture so that it is guaranteed to be of high quality. We choose only the highest possible quality yarn: type Mai 1 of Premium Grade quality.

Mizpah Silk produces its silk entirely in Thailand, mainly in the north-eastern provinces of the region known generally as Isaan. From the growing of the native silkworms to the final hand-looming of the fabric, our silk is meticulously crafted entirely by hand for your satisfaction and enjoyment.

The women who make our silk are rural Thai women who have been weaving silk by hand for generations. We, at Mizpah Silk, are privileged to know them all personally. Their love of their craft and their skill in producing these superb products are the added gifts that come with every purchase of silk from Mizpah Silk.

Handmade silk cloth is made entirely by hand. It has a unique appearance that is virtually impossible to duplicate by machine. The "slubs" (tiny irregularities in the thread) and individual weaving techniques give each piece of handmade silk its own characteristic personality and beauty. Each piece is limited to a maximum length of about 10 meters.

Machine-made silk cloth is more likely to appear "perfect", but is essentially featureless, lacking the characteristic slubbing and individual weaving technique that give handmade fabric its distinctiveness. Machine-made cloth is often rolled out in lengths of thousands of meters.

The production techniques also affect the lives of the people making the silk. Handmade silk is usually made in private houses or, occasionally, cooperatives operating in a small workshop. The atmosphere is domestic and communal with a strong sense of pride in the significant artistic talent required to produce the fabric.

Machine-made silk is made in a factory, sometimes small, sometimes large, but always extremely noisy, hot and potentially dangerous. The machines operate so loudly that conversation is virtually impossible and hearing protection is not common. The effect on people tends to be like that in any factory that produces mass-production items.

Thai silk has explicitly defined types, grades and qualities.

Thai Agricultural Standard TAS 8000-2005 – Thai Silk Yarn defines the following types of silk yarn:

  • Mai 1 or Mai Noi or Mai Kreu is the silk yarn reeled from the inner layers of the cocoon.
  • Mai 2 or Mai Sao Loei is the silk yarn reeled from a combination of the inner and outer layers of the cocoon.
  • Mai 3 or Mai Leub or Mai Laeng is the silk yarn reeled from the outer layer of the cocoon with the addition of the floss from the innermost layer.

The standard further defines the qualities of the types of yarns:

  • Mai 1 silk yarn is even in structure, size and colour, round, clean and free from adulterated materials. This grade is sub-divided based on testable characteristics into three quality levels: Premium grade, First level grade and Second level grade. The sericin level is ≤ 30%.
  • Mai 2 silk yarn is not even in structure, but is even in size and colour, round, clean and free from adulterated materials. This grade is sub-divided based on testable characteristics into two quality levels: First level grade and Second level grade. The sericin level is ≤ 30%.
  • Mai 3 silk yarn may contain some knots. It is round, even in size and colour, clean and free from adulterated materials. This grade is sub-divided based on testable characteristics into two quality levels: First level grade and Second level grade. The sericin level is ≤ 40%.

The standard also defines the acceptable tolerances of the yarn for the quality specifications above as follows:

  • Premium Grade – Not more than 5% deviation from the criteria set for Premium Grade quality, and at least meeting those of First level grade.
  • First Level Grade – Not more than 10% deviation from the criteria set for First Level Grade quality, and at least meeting those of Second level grade.
  • Second Level Grade – Not more than 10% deviation from the criteria set for Second Level Grade quality.

The highest possible quality Thai silk is type Mai 1 of Premium Grade quality.

There are a number of ways you can use together to try to determine if a fabric is genuine silk or a synthetic man-made fabric that looks like silk.


No doubt about it – genuine, high-quality silk will always be relatively expensive. Synthetic fibres like polyester can be made to look like real silk to the untrained eye. Although synthetic fabrics can be deliberately priced high, low prices usually indicate the fabric is not genuine silk. Real silk usually costs at least ten times as much as synthetics to produce.


Thai silk is renowned for its lustre. It is a result of the combination of threads of different single colours in each of the weft and warp. This "shot" effect gives a surface that "shines" and appears to change colour as the angle of light on it changes.

Synthetic fabrics shine white, no matter what the angle of the light.


Silk can be hand-woven or machine-woven. Hand-woven silk has its own individual characteristics. Each piece is unique. Look for slubbing, and slight, very minor variations in the evenness of the weave. These are natural and to be expected – they are what give each piece its individual value.

Machine-woven silk will have a perfectly even weave with no flaws ... and very little character.

Synthetic fabrics will mostly also look perfect, although a very few artificial fabrics are made to look very realistic, including slubbing and slight imperfections.


Genuine silk with a printed pattern (not the same as a woven pattern) will have the pattern visible on one side and an outline of the pattern on the reverse side.

Synthetic fabrics with a printed pattern will have the pattern visible on one side and a plain colour on the reverse side.

Genuine silk with a woven pattern will have the pattern visible on both sides but the pattern on the reverse side may appear slightly "fuzzy".

Wedding Ring Test

This test does not apply to all silk, since some silks are much heavier than others. Nevertheless, genuine silk of lower ply can usually be easily threaded and pulled through a wedding ring, demonstrating just how silky smooth and flexible real silk is.

Synthetic fabrics tend to scrunch up, making it very difficult or impossible to pull them through.

Burn Test

This is not a standard test you should perform on silk! However, it is a fairly definitive test.

Take a few threads of the fabric and put a flame to them.

Genuine silk will burn with a smell like burnt hair and will produce a black, powdery ash. It will only burn while the flame is being applied – take the flame away and the threads will stop burning.

A synthetic fabric will burn with a smell like burning plastic and will drip, form a black ball of residue (not ash), and produce black smoke. It will continue to burn even after the flame is taken away.

The Royal Peacock Logo

The Royal Peacock logo is the official certification trademark of Thai silk.

Official Certification

Thai silk can be made to meet any of the four Royal Peacock standards. Quite independently, the silk can also be certified to meet the particular standard it is made to meet. A Thai government silk inspector inspects the actual fabric being certified. If the fabric meets the standard, individually numbered seals with the Royal Peacock logo are placed at every meter along the length of the fabric as proof of certification.

What Mizpah Silk Makes

Mizpah Silk weaves all its silk by hand to meet the standards of the Blue Peacock, the Silver Peacock or the Gold Peacock. By default, silk is woven to meet the Blue Peacock standard. As the standard increases from Blue Peacock through Silver Peacock to Gold Peacock, the amount of workmanship required also increases. Mizpah Silk does not weave silk that fits the standard of the Green Peacock as the Green Peacock is for fabric that includes fibres other than silk.

Your Choice

You may choose to have the silk you order made to meet the standards of the Blue Peacock, the Silver Peacock or the Gold Peacock. If you do not choose anything, the silk will meet the Blue Peacock standard, but will not be formally certified. Formal certification adds an additional cost per meter. Higher levels of certification add greater cost per meter.

The silk created for Mizpah Silk is made entirely by hand, immediately reducing the "carbon footprint" of the process.

The dyes used by Mizpah Silk are either natural dyes made from naturally-occurring materials, or non-toxic, environmentally friendly chemical dyes that comply with the most stringent environmental requirements of the European Union and the German Government.

At Mizpah Silk, we ensure that the Thai women who weave our silk are using the safest available products and techniques, specifically to avoid risks to their health, safety and well-being, and to minimise any impact on the environment.

The women who weave our silk also have a tradition of respect for the land and observe rituals of care for the land that produces the materials that give them the gift of natural colours for the silk.

Mizpah Silk works in metric measurements. You can order single lengths of fabric from four to ten meters, in half meter increments.

To help you decide what fabric lengths you want to order, use these tables:

Convert Meters to Yards

Meters Yards
1.0 1.09
1.5 1.64
2.0 2.19
2.5 2.73
3.0 3.28
3.5 3.83
4.0 4.37
4.5 4.92
5.0 5.47
5.5 6.01
6.0 6.56
6.5 7.11
7.0 7.66
7.5 8.20
8.0 8.75
8.5 9.30
9.0 9.84
9.5 10.39
10.0 10.94

Convert Yards to Meters

Yards Meters
1.0 0.91
1.5 1.37
2.0 1.83
2.5 2.29
3.0 2.74
3.5 3.20
4.0 3.66
4.5 4.11
5.0 4.57
5.5 5.03
6.5 5.49
7.0 6.40
7.5 6.86
8.0 7.32
8.5 7.77
9.0 8.23
9.5 8.69
10.0 9.14

So, for example, if you require nine yards of fabric, you need to order 8.5 meters.

Mizpah designs and creates many unique products of the highest quality. All our products are handmade by highly skilled people. The dedicated labour required to produce each item is usually quite significant. We also use the best raw materials available.

For products that are not fixed price, we will provide a quote to you before any work begins so that you can know the full cost before you decide to purchase. We believe you will see the unique value in our products and understand that this value is reflected appropriately in their cost.

Mizpah offers flexible payment options for products and services.

Anywhere in the world

No matter where you are in the world, you may pay Mizpah as follows:

  • Credit cards:
    • Mastercard and Visa “normal” cards, and debit cards – 2% surcharge.
    • American Express, JCB, and Mastercard and Visa “Platinum” and “Diamond” cards – 3% surcharge.
    • We do not accept Diners Club.
    • We accept cards via EFTPOS at Mizpah Spa.
  • Direct bank deposit (in Australian dollars)
  • PayPal (details will be provided at time of payment)

Direct Bank Deposit Details

Account Name: Mizpah International Pty Ltd
Account Number: 123832016
BSB: 184-446
Bank: Macquarie Bank
Branch: Brisbane
Currency: Australian Dollars only

In Australia

In addition to all options available internationally listed above, in Australia you may also pay by BPay and bank cheque in Australian Dollars (AUD) only.

BPay Details

Biller code: 20206
Reference: 123832016

Details for Bank Cheques

Please make cheques in AUD payable to Mizpah International Pty Ltd and send them to:

Mizpah International Pty Ltd
3 Oleander Drive
Australia 4507

Personal Cheques

We accept personal cheques in Australian dollars for products and services on order, subject to the conditions of payment below. We do not accept personal cheques for immediate provision of products or services at time of sale.

Conditions of Payment

For all payment methods, we will initiate production of an order (after receiving any non-refundable deposit required) or deliver an order (after payment of balance due) only after the payment is confirmed in our bank account.

When your deposit is confirmed, we will start production of your product. When your product is ready, we will deliver your product to you only after payment of balance due is confirmed in our bank account. If you cannot pay the balance due, we will retain your non-refundable deposit and your order will be cancelled without delivery of any product to you.

When purchasing online from Mizpah, the Shopping Cart provides an Order Comment section. The information entered in this section goes to Mizpah only. It does not go to the company providing shipping services. Consequently, adding comments such as "Please leave behind the box near the front door", which are intended as delivery instructions for shipments of physical products, will not be known by the shipping company and hence cannot be honoured.

Mizpah Spa

If the order is for a Mizpah Spa Gift Certificate, Thai Therapeutic Herbal Ointments or Thann products, and the items have not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled.

Mizpah Silk

If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled.


Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation.

Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.

This very rarely happens. Normally, if an order for silk has been made and the silk is being woven or is completed and possibly shipped, we do not allow cancellation of orders. Nevertheless, if you want to return your silk after you receive it, please contact us as soon as possible to discuss your concerns or reasons for wanting to return it. If we agree with you that there is a valid concern or reason, we will ask you to return the fabric to us.

We may ask you to cover the cost of shipping it back to us, depending on the issue. For matters that are clearly our responsibility, we will agree a return shipping method and the charges we will re-imburse before you ship the fabric. In either case, please do not ship the fabric back to us before we agree on the shipping arrangements.

When we receive the returned fabric, we will check it, and will normally issue a full refund of the purchase price plus any agreed return shipping costs. Note that unlike many suppliers, we do not charge a re-stocking fee (normally 20-25% of the original order price).

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