Can I cancel an order I have placed?

Mizpah Spa

If the order is for a Mizpah Spa Gift Certificate, Thai Therapeutic Herbal Ointments or Thann products, and the items have not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled.

Mizpah Silk

If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled.

General

Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation.

Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.

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